Terms and Conditions

1.1 About these Terms

These terms and conditions (“Terms”) apply to your use of easyagentra.com and the services we provide under the EasyAgentra name, including the AI chatbot and our business digitisation, automation and AI services (together, the “Services”).

The Services are provided by GoEnglishX Education Private Limited (“EasyAgentra”, “GoEnglishX”, “we”, “us”), 72, 2nd Cross, 2nd Main Rd, Ganganagar, Bengaluru, Karnataka 560032, India.

By using our website or Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm that you have authority to accept these Terms for that business, and “you” includes that business.

If you don’t agree to these Terms, please don’t use our website or Services.

1.2 Our Services

EasyAgentra provides:

• AI Chatbot: a self-service AI chatbot that learns from a business’s website, documents and written content, and answers its customers on its website;
• Business Digitisation: moving paper, spreadsheets and manual records into digital systems;
• Automation & AI: automating repetitive work and adding AI to a business’s workflows, tools and products.

The AI Chatbot is provided under these Terms. Business Digitisation and Automation & AI work are provided under a separate agreement, as described in section 4.2.

1.3 Who can use our Services

Our Services are intended for businesses and professionals. You must be at least 18 years old and able to enter into a binding contract under Indian law to use them.

2.1 Using our website

You may use this website for lawful purposes only. You must not:

• try to disrupt, damage or gain unauthorised access to the website or our systems;
• use automated tools to copy or collect content from the website at scale;
• submit false, misleading or harmful information through our forms.

We try to keep the information on this website accurate and up to date, but we don’t guarantee that it is complete or free of errors.

2.2 Signing up

When you sign up, we review your request and contact you when your account is active. We may accept or decline sign-ups at our discretion, and activation times may vary. Signing up doesn’t guarantee a particular plan, price or feature until your account is active.

2.3 Your account

When you create an account, you agree to:

• give accurate information and keep it up to date;
• keep your login details secure and not share your account with others;
• tell us promptly at [email protected] if you believe your account has been accessed without permission.

You are responsible for activity under your account. You may connect a chatbot only to websites you own or are authorised to manage, and we may ask you to verify this.

2.4 Acceptable use

You must not use the Services to:

• break any law, or help anyone else to do so;
• create or share content that is unlawful, defamatory, obscene, hateful, harassing or harmful;
• infringe anyone’s intellectual property, privacy or other rights;
• send spam or unsolicited messages;
• mislead people into thinking they are talking to a human when they are not, where the law requires you to tell them;
• get around usage limits, security measures or access controls;
• copy, reverse-engineer or resell the Services, except as allowed by law or with our written permission;
• test the security of the Services without our permission, except under our responsible reporting process described on our Security page;
• use the Services in a way that could harm us, other users or the Services.

We may remove content or suspend access that we reasonably believe breaks these rules.

3.1 Your content

You own your content. This includes the website links, documents, text and instructions you add to the Services, and the conversations your chatbot has with your customers (together, “Your Content”).

Permission to use it. You give us permission to store, process and use Your Content only as needed to provide, secure and support the Services for you. This permission ends when Your Content is deleted from the Services, except where we must keep it to meet legal obligations.

Your responsibilities. You confirm that you have the rights needed to use Your Content with the Services, and that it doesn’t break any law or infringe anyone else’s rights. You are responsible for telling your own customers how their information is handled when they use your chatbot, and for meeting any legal obligations that apply to you as a business.

3.2 AI-generated responses

The Services use artificial intelligence to generate responses. AI can make mistakes: responses may be incomplete, inaccurate or out of date, even when they are based on Your Content.

You are responsible for:

• the content and instructions you give your chatbot;
• reviewing and testing your chatbot before making it available to your customers;
• decisions you or your customers make based on its responses.

Responses generated by the Services are not professional advice, such as legal, financial or medical advice.

4.1 Plans, fees and payment

Our current plans and prices are shown on our Pricing page. Free plans have the usage limits described there.

For paid plans:

• fees are charged in advance for each billing period, in the currency shown when you subscribe;
• applicable taxes, including GST, are charged as shown at checkout;
• plans renew automatically until you cancel, and cancellation takes effect at the end of the current billing period;
• we consider refund requests case by case, and we always provide refunds where the law requires them.

We may change our prices or plans. If a change affects a paid plan you are using, we will tell you at least 30 days in advance, and the change will apply from your next billing period.

If a payment fails, we may limit or suspend paid features until it is resolved.

4.2 Custom services

Business digitisation, automation and AI work, and any other custom services, are provided under a separate written agreement or proposal that describes the work, timelines and fees. If that agreement conflicts with these Terms, that agreement applies to those services.

5.1 Our intellectual property

The website, the Services, our software, and the EasyAgentra name, logo and brand belong to us or our licensors and are protected by law. Using the Services doesn’t give you ownership of any of them.

If you send us feedback or suggestions, we may use them to improve our Services without any obligation to you.

5.2 Third-party services

The Services may link to or work with services provided by others, such as your website platform or business tools. Those services are governed by their own terms, and we are not responsible for them.

5.3 Privacy and security

Our Privacy Policy explains how we handle personal data, and our Security page explains how we protect it.

6.1 Availability and changes to the Services

We work to keep the Services available and reliable, but we don’t guarantee that they will be uninterrupted or free of errors. We may carry out maintenance, and we may change, add or remove features. If we make a change that significantly reduces a paid feature you use, we will tell you in advance.

6.2 Disclaimer

To the extent permitted by law, the website and Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of fitness for a particular purpose, accuracy or non-infringement.

6.3 Limitation of liability

To the extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill;
• our total liability for all claims relating to the website and Services is limited to the fees you paid us for the Services in the 12 months before the event giving rise to the claim, or ₹10,000 if you haven’t paid us any fees.

Nothing in these Terms limits liability that cannot be limited under applicable law.

6.4 Indemnity

You agree to compensate us for any claims, losses and reasonable costs, including legal fees, arising from Your Content, your use of the Services in breach of these Terms, or your breach of any law or third-party rights.

7.1 Suspension and termination

You may stop using the Services and close your account at any time.

We may suspend or end your access to the Services if you seriously or repeatedly break these Terms, if we must do so by law, or to protect the Services, other users or us. Where reasonable, we will tell you in advance and give you a chance to fix the problem.

When your account ends, you can ask us to delete Your Content, and we will delete it as described in our Privacy Policy, except where we must keep it to meet legal obligations. Sections of these Terms that by their nature should continue, such as those on intellectual property, liability, indemnity and governing law, continue to apply.

7.2 Changes to these Terms

We may update these Terms from time to time. The date at the top shows when they last changed. If we make significant changes, we will highlight them on this page and, where appropriate, tell you by email before they take effect. By continuing to use the Services after changes take effect, you accept the updated Terms.

8.1 Governing law and disputes

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute relating to these Terms or the Services.

Before starting legal proceedings, please contact us so that we can try to resolve the issue informally.

8.2 General

If any part of these Terms is found to be unenforceable, the rest remains in effect. If we don’t enforce a right, we haven’t waived it. You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a merger, acquisition or sale of our business.

8.3 Contact and grievances

For questions about these Terms, or to raise a grievance, contact:

Grievance Officer
Sandeep Kumar Jain
[email protected]
GoEnglishX Education Private Limited, 72, 2nd Cross, 2nd Main Rd, Ganganagar, Bengaluru, Karnataka 560032, India

We will respond within 30 days.